At Gracias Team, we strive to provide exceptional digital marketing services to help your business thrive. If you are not fully satisfied with our services, we want to make it right. Below is our refund policy:
1. Eligibility for Refunds
Satisfaction Guarantee: If you are not satisfied with our services within the first 30 days of engagement, you may request a refund, monthly plan and unsuccessful project can be refund
Non-refundable Services: Certain services, such as one-time consultations or custom projects, may be non-refundable.
2. Refund Request Process
Notification: To initiate a refund, please contact us at support@graciasteam.com within 30 days of your purchase.
Details Required: Include your name, order number, and a brief description of the issue you encountered.
3. Review and Approval
Evaluation: We will review your request and respond within 5 business days. Our team may reach out for additional information to better understand your experience.
Approval: If your refund request is approved, the amount will be credited back to your original payment method within 10 business days.
4. Service Modifications
Revisions: If you are dissatisfied with specific aspects of our service, we encourage you to request revisions before considering a refund. We are committed to making necessary adjustments to meet your expectations.
5. Exclusions
Late Requests: Refund requests made after 30 days from the purchase date will not be considered.
Repeated Requests: If a refund has already been issued for a service, subsequent requests for that service will not be eligible for a refund.
6. Contact Us
If you have any questions about our refund policy or need assistance, please reach out to us at support@graciasteam.com .
Thank you for choosing Gracias Team! We appreciate your business and look forward to helping you achieve your marketing goals.